Security and Fraud Prevention Policy
CAV Takes Security Seriously
CAV is sensitive to the security concerns of its customers and clientele. We would
like you, our customer, to have a pleasant and worry-free experience, so CAV has
carefully developed a shopping environment with safety and security in mind.
No Tolerance - Fraud Policy
Bad Guys - Thinking about Fraud? Don’t Even Try It!
CAV has a NO tolerance fraud policy. At CAV we protect our customers and our business,
and fraud is not taken lightly. We consider fraud to be a serious threat. Any efforts
to defraud will be will prosecuted, however possible, to the fullest extent of the
law. Currently, we do not conduct business outside of the United States, primarily
for this reason.
- Credit card information is securely encrypted when
sent to the banking network for
proper authorization. We do not store our customer’s full credit card information.
- We track the originating IP address of all transactions
so that your Internet Service Provider (ISP) can be determined so as to pursue
prosecution of any fraudulent activity.
- Credit card fraud or identity theft is a federal crime, which is punishable by jail
time, fines, or even more severe penalties. Actions will be asserted when attempts
are made. The actions include the recovery of civil compensation and costs including
- All credit card information that is provided for any purchase will be
verified through the banking network to determine if it matches the credit card issuing
bank’s information on file. Any attempts to intentionally provide false information
will be construed as fraud and the parties involved may be subject to prosecution.
If you suspect credit card fraud, please find more information at the following
Internet Fraud Info -
US Department of Justice - http://www.usdoj.gov/index.html
CAV’s Efforts to Create a Safe and Secure Shopping Experience
We Use Extended Validation (EV) SSL
We use an Extended Validation (EV) SSL certificate to secure your online
transaction with us. EV SSL signifies that our organization has passed the
strict EV identity authentication process.
In addition to the lock icon and https prefix, your browser will show a
distinctive green address bar.
Safe Ordering Practices
- Print the Order Summary Screen (your receipt) and keep it for your records.
- When you receive your order, please check it carefully to ensure that you received
what you had ordered.
- When you receive your order, check it to be sure that it is not damaged. If possible, do so
before signing for it, in front of the delivery person.
- Do not send any personal information or payment information via e-mail.
- Keep all e-mail responses about the status of your order.
How does CAV process an order?
CAV uses both PayPal and PayPal merchant services to process your credit card
transaction. Once your payment information is entered, it is sent securely
encrypted to the PayPal service for approval, and your full credit card number
is not stored in our databases.
In addition to CAV internal efforts to create a safe shopping experience for our
customers, our payment processing services, such as PayPal, also monitors transactions
for suspicious activity and unusual events with regard to purchases with your credit
As part of our efforts to establish safe transactions, CAV may ask to you to verify
your identity via telephone with one of our representatives. This practices facilitates
the prevention of fraudulent activities.
We take your privacy very seriously. Please read our
use your personal information.
Credit card orders require that the mailing address be the same as that of the cardholder
(i.e. the address where the credit card bill is sent). This information is referenced
before the order is processed. If you desire to have another address to which orders
can be sent, please contact your bank and have them place the additional address
The shipping and routing details of orders placed with CAV can be tracked through
their respective shipping company (such as UPS, Fed-Ex, etc.) We provide tracking
numbers for this purpose when an order is shipped. If you need help understanding
how to track your order, or would like more information, please contact CAV or the
shipping company that you had specified with your order.
Phone Number Validation
CAV requires that a valid phone number be provided when ordering. This should be
a phone number where the ordering party can be reached. Phone numbers are commonly
verified, and purchases confirmed. Phone numbers are used for order processing or
pursuit of fraud (if necessary). They are NOT used for telemarketing or any other
purpose, so rest-assured.
Customer IP Address
CAV will record the IP address (the computer’s address on the Internet, and the Internet
service provider being used) of your computer when a purchase is made. This is done
as a precautionary measure against fraud. The information will not be used for any