Merchandise Return Policy and Authorization
Returns
All returned products require a Return Merchandise Authorization (RMA) from Contractor’s
A/V.com. Please request an RMA at
or by calling our toll free number, (888) 848-4CAV. RMA numbers are valid for only
up to 30 days after the purchase date.
All products must be returned in their original undamaged packaging (with all shipped
accessories, manuals, etc.), otherwise the products will be return shipped to the
customer and customer will be responsible for all product and shipping charges.
Also, all products must be returned with the corresponding RMA number indicated
on the shipping label.
Non-Defective or Refused Product Returns
Contractors A/V.com cannot accept returns of Panasonic DVD players, camcorders,
digital cameras, VCRs and fax machines. Please contact Panasonic at 1-800-211-PANA
for information on their warranty programs.
Returned products must arrive at Contractors A/V.com within 30 days of the original
purchase date (due to agreements with our suppliers and distributors for further
shipping if necessary), after such product may only be returned to the manufacturer
under their warranty conditions. Credit will be issued back to the customer less
shipping and a 15% restocking fee. Packages returned without a valid RMA number
will not be received and will be returned at the shipper’s expense. Unauthorized
returns, regardless of reason, will not be received.
Defective Product Returns
Returned products must arrive at Contractors A/V.com within 30 days of the original
purchase date (due to agreements with our suppliers and distributors for further
shipping if necessary), after such product may only be returned to the manufacturer
under their warranty conditions. Please note any damage when receiving (signing)
for the package by the courier service, i.e. UPS, Fed Ex, etc.. All products are
packed appropriately for shipping purposes, so if any package arrives damaged at
all (even slightly), please indicate such before when accepting (signing for) the
package. If the item is damaged inside, please notify Contractors A/V.com within
48 hours of delivery.
Please contact Contractor’s A/V.com for shipping address as they may vary
depending on the product RMA@contarctorsav.com . All Returns must have an authorized
RMA Number on the shipping label.
Cancellation of Orders
Please note that sending a cancellation request will not guarantee that the order
will be cancelled. If the order is cancelled, you will receive a confirmation by
e-mail.
Product Availability and Backorders
Contractor’s A/V.com does not allow backorders. Our suppliers are unable to
predict when they will have more product in stock, but we hope to be able to ship
it to you as soon as possible. Due to Contractor’s A/V.com ’s agreements
with suppliers, the actual availabile quantity of a product may not always match
the number indicated as available in the shopping cart. If a product is unavailable,
but is indicated as available for purchase, and a purchase is attempted by the customer,
the customer will be informed via e-mail as to the product’s actual availability
(or unavailability). Also, the customer will not be charged for that product if
it is not available. Some products shown may not be available.
Replacements
You must submit a new order for a replacement product. In order for you not to be
billed for two products we must first receive the product you wish to return and
be informed of a replacement product. If you do not submit a new order, the replacement
product will not be shipped until the original has been received and process by
our returns department. For details please contact
 .
Pricing, Price-matching & “Mispricing”
Contractor’s A/V.com strives to provide good products at competitive prices,
and Contractor’s A/V.com does not have a price-matching policy at this time.
We do, however, consistently work toward maintaining competitive prices on everything
we carry, and you can help. Of course, to do this we need your input. If you think
our price for a particular item isn’t competitive with that of other online
retailers, you can notify us by clicking
 .
When responding regarding pricing issues, please provide the company’s name,
URL, product number, detail page and any other pertinent information for us to evaluate
the issue. The information you provide will be used to keep our prices as competitive
as possible at all times. Please be aware that we may not be able to provide individual
responses.
Items in your Shopping Cart will always reflect the most recent price displayed
on the item’s product detail page. Please note that this price may differ
from the price shown for the item when you first placed it in your cart (typically
lower). This may be especially true for contractor’s pricing.
Despite our best efforts, a small number of the items in our catalog may be “mispriced.”
If we discover a “mispricing,” we will do one of the following:
(1) If an item’s correct price is lower than our stated price, we will charge
the lower amount and ship you the item.
(2) If an item’s correct price is higher than our stated price, we will, at
our discretion, either contact you for instructions before shipping or cancel your
order and notify you of such cancellation.
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