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Merchandise Return Policy and Authorization
Returns
All returned products require a Return Merchandise Authorization (RMA) from Contractor’s
A/V.com. Please request an RMA at
or by calling our toll free number, (888) 848-4CAV. RMA numbers are valid for only
up to 30 days after the purchase date.
Returns
Must Meet All of the Following Criteria, Where Applicable:
- All items must have a Valid Return Merchandise Authorization (RMA).
- RMA numbers are valid for a period of 30 days from the original date of purchase,
and all returned items must arrive before 30 days from the original date of purchase.
(After 30 days from the original purchase date, all product must be referred to
the manufacturer for authorized warranty repair.) See details in “Non-Defective
or Refused Product Returns” section, below.
- Must be in the original packaging, such as the manufacturer’s box, foam, packing
materials, bags, etc. with any parts that were originally included.
- The RMA number must not be written on the original manufacturer’s packaging
or box. Please write the RMA number on the label, shipping container, or box that
is used to return the item.
- Any items received with any writing or damage to the original manufacturer’s
packaging or box will be refused and returned to you at your cost and no credit
will be approved.
- Items showing signs of misuse or abuse will not be accepted for a credit.
- All returns must be shipped freight prepaid and double boxed with the RMA number
displayed on the outside of the shipping box along with the number of boxes shipped
back (i.e. 1 of 6, 2 of 6).
- Sale of closeout items are final. Only defective closeout items may be returned
for credit as per normal Contractor’s A/V.com policies.
- Any returned item must be complete and include all accessories, such as cords, cables,
batteries, remote controls, software, etc.
- Returns will be credited at the price paid on invoice or current selling price,
whichever is lower, less any re-stock fee.
- Items designed for customer use but used commercially are not eligible for return.
- All of the manufacturer documentation must be included such as the manuals, registration
card or information, warranty cards, etc.
- All items must have the original UPC barcode. (Do not remove any UPC code, such
as for rebates, until you have examined and tested the product. If the UPC is removed,
an RMA will not be issued and doing so will eliminate the ability of return regardless
of the RMA or credit request.
- The original packing slip from Contractor’s A/V.com must be included. Do not
send the packing slip via mail or dispose of it until you have examined and tested
the product. Also, include a printed copy of the receipt which is sent to you through
e-mail when the purchase was completed. This must be included with all returns.
- TVs 24" and above are not eligible for return to Contractor’s A/V.com and
are subject to the manufacturer repair policies of in field service.
- Return processing may require up to three weeks for a return credit to be issued,
depending on the product.
Non-Defective or Refused Product Returns
Contractor’s A/V.com cannot accept returns of Panasonic products. Please contact
Panasonic at 1-800-211-PANA for information on their warranty programs.
Returned products must arrive at Contractor’s A/V.com within 30 days of the
original purchase date (due to agreements with our suppliers and distributors).
After 30 days, the product may only be returned to the manufacturer under their
warranty conditions. Credit will be issued back to the customer less shipping and
a 20% restocking fee. Packages returned without a valid RMA number will not be received
and will be returned at the shipper’s expense. Unauthorized returns, regardless
of reason, will not be received.
Defective Product Returns
Returned products must arrive at Contractor’s A/V.com within 30 days of the
original purchase date (due to agreements with our suppliers and distributors).
After 30 days, the returned product may only be returned to the manufacturer under
their warranty conditions. Please note any damage when receiving (signing) for the
package by the courier service, i.e. UPS, Fed Ex, MailExpress, USPS, etc. All products
should be packed appropriately for shipping purposes, so if any package arrives
damaged at all (even slightly), please indicate such when accepting (signing for)
the package. If the item is damaged inside, please notify Contractor’s A/V.com
within 48 hours of delivery.
Please contact Contractor’s A/V.com at
for the appropriate shipping address as it may vary depending on the product. All
Returns must have an authorized RMA Number on the shipping label or box as indicated
by the instructions that will be sent to you.
Cancellation of Orders
Please note that sending a cancellation request will not guarantee that the order
will be canceled. If the order is canceled, you will receive a confirmation by e-mail.
Product Availability and Backorders
Contractor’s A/V.com does not allow backorders. Our suppliers are unable to
predict when they will have more product in stock, but we hope to be able to ship
it to you as soon as possible. Due to Contractor’s A/V.com ’s agreements
with suppliers, the actual availabile quantity of a product may not always match
the number indicated as available in the shopping cart. If a product is unavailable,
but is indicated as available for purchase, and a purchase is attempted by the customer,
the customer will be informed via e-mail as to the product’s actual availability
(or unavailability). Also, the customer will not be charged for that product if
it is not available. Some products shown may not be available.
Replacements
You must submit a new order for a replacement product. In order for you not to be
billed for two products we must first receive the product you wish to return and
be informed of a replacement product. If you do not submit a new order, the replacement
product will not be shipped until the original has been received and process by
our returns department. For details please contact
 .
Pricing, Price-matching & “Mispricing”
Contractor’s A/V.com strives to provide good products at competitive prices,
and Contractor’s A/V.com does not have a price-matching policy at this time.
We do, however, consistently work toward maintaining competitive prices on everything
we carry, and you can help. Of course, to do this we need your input. If you think
our price for a particular item isn’t competitive with that of other online
retailers, you can notify us by clicking
 .
When responding regarding pricing issues, please provide the company’s name,
URL, product number, detail page and any other pertinent information for us to evaluate
the issue. The information you provide will be used to keep our prices as competitive
as possible at all times. Please be aware that we may not be able to provide individual
responses.
Items in your Shopping Cart will always reflect the most recent price displayed
on the item’s product detail page. Please note that this price may differ
from the price shown for the item when you first placed it in your cart (typically
lower). This may be especially true for contractor’s pricing.
Despite our best efforts, a small number of the items in our catalog may be “mispriced.”
If we discover a “mispricing,” we will do one of the following:
(1) If an item’s correct price is lower than our stated price, we will charge
the lower amount and ship you the item.
(2) If an item’s correct price is higher than our stated price, we will, at
our discretion, either contact you for instructions before shipping or cancel your
order and notify you of such cancellation.
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